FAQ

Orders & Shipping

What delivery options does Isabelle LaRue Offer?

United States

Shipping Option Delivery Price Delivery Timeframe Sale Periods
Express Free for orders over USD $500.
Orders below USD $500 will be charged USD $10.
Express delivery can be expected within 2-3 business days. Some locations may take an additional 1-2 business days. Signature will be required upon delivery.  During sale periods, express delivery may take an additional 1-2 days.
Next Day USD $20 on all orders. Order by 12pm EST for next business day delivery by 8pm EST. Signature will be required upon delivery. During sale periods, order by 10am EST for next business day delivery by 8pm EST.
Ground x x x

 

International

Including Canda, U.S Territories, Central America, Caribbean and South America.

Shipping Option Delivery Price Delivery Timeframe Sale Periods
Express Free for orders over USD $500.

Orders below USD $500 will be charged the following:
- Canada and Mexico: USD $15
- Caribbean: USD $35
- Central and South America: USD $40
Express delivery can be expected within 2-4 business days. Some locations may take an additional 1-2 business days. Signature will be required upon delivery. During sale periods, express delivery may take an additional 1-2 days.

Can I make changes to my order?

If you require any changes to your order; including incorrect address details and/or item sizing,contact Client Services immediately.We cannot guarantee any amendments to your order. If your order has already been processed, ISABELLE LARUE does not accept responsibility for incorrect details entered.

When will my order be delivered

All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 8pm to sign for the delivery.

Explore more about our delivery options here.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

How can I check the status of my order?

You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment.

In the case of any delay to processing times for any delivery service, you will be notified by email.

If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

What payment options does ISABELLE LARUE offer?

We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal. ISABELLE LARUE gift cards can also be used at the checkout.

What packaging options does ISABELLE LARUE offer?

The ISABELLE LARUE Online Store currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.

Find out more on our packaging options here.

How are duties and taxes calculated for international shipments?

For orders to countries outside of Australia, United States, Europe and United Kingdom, orders are primarily shipped on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and charged based on the items ordered for your shipment destination at checkout. For some destinations orders will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country.

Read our full policy on Currency, Duties & Taxes here.

Returns

What is ISABELLE LARUE'S online return policy?

You may return your ISABELLE LARUE Online order by returning it to a ISABELLE LARUE Store or by sending it back to the Online Store within 15 days from the date of delivery. Items returned outside this period will not be accepted. All items can be returned for a refund or credit note. 

Read more on our returns policy here.

How do I return my ISABELLE LARUE order online?

Submit an online return here.

You must submit a return request on isabellelarue.com to be able to return your online order. A return request must be submitted to receive your refund within normal processing times.

Can I exchange my online store purchase

We currently don’t offer exchanges on purchases made from the Online Store, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund or credit note and then purchase the new item separately. Alternatively you can do this In-Store.

What is the ISABELLE LARUE in-store return policy?

For In-Store full-price purchases, returns can be made within 7 days for a credit note or exchange. All sale items purchased In-Store are final sale. We do not provide refunds for In-Store purchases unless required by law. If you would like to use a credit note issued In-Store for an Online purchase, you will need to reach out to Client Services here.

Read more on In-Store return policy here.

How long will it take for my return to be processed?

You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.

How do I book a return courier?

For returns within the US, arrange a free collection with FedEX by clicking here or call 1-800-463-3339. Alternatively, you can place your parcel in a FedEx drop box or FedEx facility.

Contact Client Services here if you need help with your return.

Will I receive a refund on the taxes and duties I paid?

Should you wish to return an item, ISABELLE LARUE do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders) with the exception of Canda. Reach out to Client Services here for support with Canadian duties and taxes. Residents from all other countries can contact their local customs office to obtain a tax refund.

Product Information

What is the ISABELLE LARUE product sizing?

We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ISABELLE LARUE items have their own individual measurements size guides that can be found on their product pages.

Find out more about ISABELLE LARUE sizing here.

How do I find out if an item will be back in stock?

Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Store' feature on each product page. Although we cannot always guarantee the availability of all products, our In-Store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.

How do I care for my ISABELLE LARUE pieces?

Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.

Corporate Responsibility

What is ISABELLE LARUE's commitment to sustainability?

ISABELLE LARUE takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ISABELLE LARUE is a responsible fashion business.

Discover more about ISABELLE LARUE's commitment to susbainabilty here.

How are are my data and privacy managed?

Your privacy and data protection are incredibly important to us.

Your personal data is handled in accordance with ZIMMERMANN’s privacy policy which can be viewed here.

Visit Us

Where is my closest ISABELLE LARUE boutique?

Find your closest ZIMMERMANN Store here.

Our ZIMMERMANN In-Store teams look forward to warmly welcoming you into store.

Safety & Hygiene

We maintain the highest standards of hygiene at all our stores, offices and warehouse locations, andcontinue to adhere to all relevant health and hygiene standards in line with guidance from the World Health Organisation.