Returns Policy

Subject to these terms, you may return your ISABELLE LARUE Online Store purchase, not including sale items, by either returning it to:

• an ISABELLE LARUE Official Location in the US; or
• the ISABELLE LARUE Online Store.

For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery for refund or credit note. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.

If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.

All credit notes are valid for 12 months from the date of issue, except in Hawaii where credit notes are valid for 2 years from the date of issue, and in California and Florida where there is no expiry.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• All packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons and hair pins are final sale. We will not accept returns on these items for hygiene reasons.
• Gift Cards may not be returned and will be honoured for at least 5 years from the date of issue in most states, except in New York where Gift Cards will be honoured for 9 years from the date of issue, and in California and Florida where there is no expiry.
• Gift Cards are valid for use on the US Online Store, and in ISABELLE LARUE stores.
• If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, ISABELLE LARUE may refuse the return.
• In addition to our standard returns policy, any returns or exchanges of the Luminosity Ruched Mini Dress or Lyrical Ruched Midi Dress must include the brooch and the brooch storage box, as per original packaging. Additionally, the brooch must not have been pinned to the dress. Returns not compliant with these instructions, may result in the return being refused.
• This policy does not apply to ISABELLE LARUE in-store purchases or ISABELLE LARUE Retailers.

Should you wish to return an item, ISABELLE LARUE does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to seek a tax refund.

While ISABELLE LARUE covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ISABELLE LARUE as goods returned to sender to ensure no duties and taxes are incurred for the return.

You may return or exchange (where available) your ISABELLE LARUE Online purchase to an ISABELLE LARUE store, along with your confirmation email and all other paperwork and packaging included in your order.

All in-store refunds will be processed by our Online Client Services team and are subject to the Online Returns Policy above.

All new items following an in-store return will be subject to the In Store Purchases Policy.

Credit notes issued in store can be redeemed on online purchases.

We offer a free returns courier service for online orders, where available. Follow the steps to use this service.

Note: You will need access to a printer to use this free service

1. Submit a return request

Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.

On completion of this process, you will receive an email confirming your return details with your return label included.

You may select a refund or store credit for all or some of your items.

2. Pack your item(s)

Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.

Affix your shipping label (page with three barcodes) to the outside of your package.

Do not include the waybill doc and commercial invoice in the package.

For international returns, contact Client Services for additional documents necessary for your return. Failure to do so may result in incurred duties and taxes.

3. Return your item(s)

Drop off to a location near you
Drop off your package at a Fedex location near you. Once dropped off, use the link in your confirmation email to track your return.

OR;

FedEx Collection

Schedule a Free Pickup with Fedex here. Once you have scheduled your pickup, Fedex will collect your return on your booked date and deliver it to the ISABELLE LARUE Online Store for processing. Once collected, use the link in your confirmation email to track your return.

If your area is not serviced, contact Client Services.

If you wish to return your items via an alternative courier service, ISABELLE LARUE will not be liable for any loss, damages, or expenses.

To view, change, or cancel your existing FedEx return courier booking, contact Client Services.

Note: We endeavor to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.

Once the items have been received, they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take 1-2 business days longer.

Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.

Submit a Return Request