Frequently Asked Questions
Our most frequent questions and answers.
Is it safe to put my credit card information in?
Yes!! Isabelle LaRue DOES NOT save any credit card information. That is all handled by our processing system. We will NEVER share any of your personal information.
Isabelle LaRue will NEVER share any of your personal information with any third party. Your information is always secure between you and us!
Help! I entered the wrong shipping address!
No worries! Send an email to [email protected] with your order number and your correct address.
PLEASE BE ADVISED IF THE ITEM HAS ALREADY BEEN SHIPPED, THERE MAY BE SOME DELAYS IN RECEIVING YOUR ORDER
My order never arrived or it was incomplete/damaged
Check your order confirmation email for the tracking number and make sure it isn’t delayed for any reason. If that doesn’t work, send an email to [email protected] tell us your order number, what you are missing/what is damaged. We will happily figure out where we went wrong.
What is the ship time?
All orders are processed and shipped the following business day, after the order is placed.